At Jewelcaves, every piece is carefully packed and quality-checked twice before shipping. In case of any issues, we will address them in accordance with our return policy outlined below.

1. Return Eligibility

• Returns are accepted only if a continuous 360° unboxing video is provided, with no cuts or edits.
• The video must clearly show the package being opened and the defect.
• Any damage, mismatch, or missing item must be visible in the video.
• The video should continue until the issue is clearly identified and displayed.

2. Return Window

• Return requests must be submitted within 48 hours of receiving the order.

3. Accepted Reasons for Returns

• Broken or damaged items
• Incorrect item delivered
• Missing items in the package

4. Non-Returnable Cases

• Incomplete or edited unboxing videos
• Returns based on color or size dissatisfaction
• Used items

5. Refund Policy

• No cash refunds will be issued.
• Customers may choose a replacement of the same item or select another item of equal value (subject to availability).

6. How to Request a Return

Share the unboxing video and contact us via:

• WhatsApp: +1 (236) 522-3867
• Email: jewelcavesca@gmail.com

We kindly request customers to review product details carefully and ensure satisfaction before placing an order.